Terms and Conditions
Última actualización: March 2026 (Versión 1.1)
1. Introduction
These Terms govern the use of our services, including the website and the MaestreRx platform. By using them, you accept these Terms. If you do not agree, you must stop using the services.
2. Services
We offer pharmaceutical services through Farmacias Aliadas Maestre, including medication dispensing, compounding formulations, pharmaceutical counseling, home delivery (when applicable), and the MaestreRx platform for electronic prescriptions. All medications are dispensed by licensed pharmacists of Farmacias Aliadas Maestre and are subject to compliance with applicable laws and regulations.
3. Payments
Some services require payment. Prices may change. Patients are responsible for applicable charges for medications and pharmaceutical services provided by Farmacias Aliadas Maestre. Transactions are processed securely through authorized payment providers. Disputes must be notified within 30 days.
4. Refund Policy
Due to pharmaceutical regulations, prescription medications cannot be returned once dispensed. If a problem occurs with an order (for example, a preparation error or cancellation before dispensing), Farmacias Aliadas Maestre will evaluate the case and may issue a refund when appropriate. Patients may contact the pharmacy directly for assistance related to their order.
5. Acceptable Use and Obligations
Users must: provide true and up-to-date information; protect their access credentials; use services only for legal purposes; not access unauthorized information; and comply with all applicable laws, including HIPAA. Non-compliance may result in suspension or termination.
6. Physician Responsibilities
Physicians using MaestreRx are responsible for: verifying patient identity; issuing prescriptions only for patients under their care; complying with medical and professional laws; and maintaining adequate records. Farmacias Aliadas Maestre does not make medical decisions regarding diagnoses or treatments, and physicians are responsible for the clinical decisions and prescriptions they issue.
7. Limitation of Liability
Services are provided 'as is'. We do not guarantee continuous availability or the absence of errors. We do not offer medical advice. To the extent permitted by law, we are not responsible for damages resulting from system use or third-party medical decisions.
8. Termination
We may suspend or terminate access for violations, fraud or legal requirements. You may close your account by contacting us.
9. Intellectual Property
All content and software is the property of Farmacias Aliadas Maestre. It may not be used without written authorization. MaestreRx is a registered trademark.
10. Governing Law
These Terms are governed by the laws of Puerto Rico and the United States. Disputes will be resolved in the courts of Puerto Rico.
11. Modifications
We may update these Terms. Continued use constitutes acceptance of changes.